Here at SPAMfighter Towers (okay, we’re not really based in a tower), one of our jobs is to make products better.

That’s not necessarily to say they weren’t wonderful in the first place 🙂 , but tastes change, features get added (and taken away), and bugs get discovered and fixed.

Our approach has always been to try to deliver the best security, utility and anti-spam software on the planet. We think we do pretty well (though tell us in the comments if you disagree).

We’d like to tell you about a recent inexplicable bug we discovered in one of our security products, so you can see how serious we are about quality.

The bug caused the slow opening of MS Word documents, and, should you repeatedly open and close the same document over and over, it could cause a system crash. Okay, it is unlikely you’d actually do that – repeatedly – but, well, one of our dedicated team did just that to help see what would work and what would not.

Once we discovered the bug, the whole team, product marketing, product management, our senior team (board members), the development team and our lovely support team got to work.

Like most software companies, we “eat our own dog food”, an expression that means we all use our own software, so we can see things better from a customer perspective. So, once we had an idea there was a bug, the whole team go about proving it.

It is incredibly important in the software business that we test for repeatability. If a bug is repeatable it is not only easier to find, but it is actual confirmation that we have a bug.

Our QA and development team then promptly go into over-time, working whatever hours are required to get a fix. This is important, because bugs are likely to impact you, our customers, no matter how arcane the way they manifest themselves.

After a lot of hard work, a Release Candidate for the fix is sent out internally, and we all then test to see if we’ve got it nailed. If not, we repeat the whole process until we have, learning new things through each iteration of testing and reporting back.

This one turned out to be one of our hardest to find yet, and was actually one bug report manifested as four bugs, that were very difficult to spot, and only around the clock testing and development work gets these kinds of bugs fixed, but that’s what we do, to make sure that our customers get the best solution possible.

Running SPAMfighter is big operation, we have millions of users in many, many countries, and all expect first-class service at all times, no matter the time of day. We all work and pull together as a team to make sure that happens.

Do we always get it right? As the bug hunt above demonstrates, no. But we do always pull together to make sure we do it right as quickly as possible.

Our QA and testing regime makes sure that you, our customers, rarely see bugs “in the wild”, and we are committed to the highest standards of customer service because each and every one of you is important to us.

If you have questions, put them in the comments, and we’d love to answer them.

We’ll tell you more about what we do in a future post.

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At SPAMfighter we take our product development seriously. We strive to make the best software available to meet, you, our customer’s, needs.

However, in order to do that well, we need to hear from you. relevant domains . Please tell us your experiences and thoughts in the comments, to let us know how we are doing, and how we can do better.

We look forward to hearing from you!

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How do you determine when enough is enough?

In these days of shrinking or stagnated budgets, how do you determine when you’ve spent enough on computer security?

Firstly, we’d rephrase the question: what security coverage do you need?

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Zero day malware is malware that is released, for which no direct signatures exist at that moment of release, and for which security software companies have to rush to get a sample, get a signature and then get the signature update out to their product.

The risk vector on this is obviously the weak point in signature-based antivirus and anti-spyware products.

You’ll read a lot about this, and you’ll also read A LOT about how antivirus software is not really a solution any more. You’ll mostly read this from companies purporting to offer zero day solutions.

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It’s Oscar season, and the winners have just been announced.

Malware writers have been active on the SEO front by making sure that, as well as the usual Oscar pictures and gossip, you might be getting more than you bargained for. It seems that, this Oscar season, fake “free scan” pages, offering to scan your computer for viruses, are the key “winner” in the malware fake av-solution war. These fakes are even worse that just straight malware, because they pretend to offer to fix non-existent problems, take your money, potentially putting your credit card details at risk AND download more malware, masquerading as antivirus software. This scareware tactic is becoming a common way for malware writers to both gain access to funds and your computer.

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